Customer Support AI

The Problem

Your support team handles 500 tickets per day. 400 of them are the same questions: "How do I reset my password?", "What's your pricing?", "Where's my order?" Your best agents burn out handling repetitive queries while complex issues wait in queue.

Customer satisfaction drops. Response times climb. Your support costs keep rising because the only solution seems to be hiring more agents. Meanwhile, your agents are demoralised, churning at 40% annually, and taking institutional knowledge with them when they leave.

You've tried knowledge bases. You've tried FAQs. Customers don't read them. They want instant, personalised answers — not a link to a 50-page documentation wiki.

Our Solution

We build an AI support agent trained on your entire knowledge base — documentation, past tickets, internal wikis, and tribal knowledge from your best agents. It handles 80% of queries instantly with human-level accuracy, escalating complex issues to the right human with full context.

Customers get instant, accurate answers 24/7. Your support team focuses on high-value interactions. Costs drop by 60% while satisfaction scores climb.

How It Works

• Week 1-2: Knowledge Audit — We audit your entire knowledge base, identify gaps, and design the AI architecture for optimal query resolution.
• Week 3-4: AI Development — We build a RAG-powered system with access to your documentation, past tickets, and internal knowledge.
• Week 5: Integration — We connect to your support platform, CRM, and ticketing system with seamless handoff to human agents.
• Week 6: Testing & Launch — Comprehensive testing with real queries, team training, and soft launch with monitoring.

The Guarantee

We guarantee an average response time of less than 2 minutes for all AI-handled queries. If we don't meet this target, the entire build is free. Your support costs will drop by at least 60% within 90 days.